BRIDGE has developed and made available the BRIDGE Platform (www.bridge.dental) as a Platform for networking between practitioners of dentistry (dentist, stomatologist, orthodontist, etc.) and dental prostheses laboratories.
Access and use of the Platform involve full and unreserved User compliance with these terms.
The words and expressions starting with a capital letter are used within these terms, with the following meanings:
The Platform is only accessible to Users. Only the homepage is accessible to all Internet Users.
Only those Practitioners or Laboratories, Users who have a currently valid identifier and are officially recognized by the country in which they practice are considered as Users of the site.
The User is required to provide accurate information, which he undertakes to update immediately in the event of any change in order to maintain the accuracy, relevance and completeness of this information.
Each registration is subject to moderation by BRIDGE. Moderation involves checking that the required fields are filled in and that the documents required by the payment system (MangoPay) are provided. Once the moderation procedure has been carried out, the User appears as "connected." This means that he now has access to the Platform Services.
Access to the User’s account is protected by a username and a password which he chooses. The User is solely responsible for any use which may be made of his ID and password, and is solely responsible for their confidentiality as well as any use of his account.
The User agrees to report to BRIDGE immediately any unauthorized use of his account that he becomes aware of.
If the User provides false, inaccurate, outdated or incomplete data, or in any way violates the GTU, BRIDGE has the right to moderate, suspend or close his account and to refuse him access to all or part of the Services in the future.
BRIDGE may, for the purposes of transparency, prevention and detection of fraud, ask Users to provide identification issued by the public authorities.
In any case, BRIDGE makes no declaration, confirmation or approval regarding Users, their identity, their reliability, their seriousness or their background.
BRIDGE is not responsible for any User or any Profile.
The Platform is in theory accessible to Users 24/7 except in the case of any interruption, whether scheduled or not, for the purposes of maintenance or owing to force majeure.
In the event that it becomes impossible to access the Platform, BRIDGE is committed to doing its utmost to re-establish access. BRIDGE cannot be held responsible for any damage, of any kind whatsoever, as a result of the inaccessibility of the Platform.
When registering, the User is given a single User account.
However, the Platform permits the same User account to contain several Sub-accounts to enable the User to provide access, of whatever limitation, to other dental professionals who are associated with to him.
When opening the Sub-account, the User must check the role of the Sub-user. The role chosen determines the access of the Sub-users.
Each Sub-account has more or less restrictive features according to the role assigned to this Sub-account by the Main account User.
The Main account, however, remains unrestricted.
Each User Profile is created on the basis of the information provided by the User.
Only the information in the Laboratories’ Profile is made visible to other Users of the Platform.
All of the information in Practitioners’ profiles is only visible by a Laboratory where the Practitioner has published a Work sheet destined for the Laboratory. Otherwise, only the nickname of the Practitioner is visible.
During the creation of its Main account, the Laboratory publishes its Catalog with information on the various prostheses Works that it can carry out in a Work sheet.
The Catalog must specify all the information relating to the characteristics, availability, categories, products included, at the start of production, the price, the aesthetic quality, the standards adhered to, the warranty period, the terms of transport, the geographical areas for delivery and any information that is relevant or required relative for the Work(s).
The Laboratory can choose whether or not to include in its rates, within its Catalog, the costs of transport of Works and Impressions.
When the Laboratory adds new products to its Catalog, BRIDGE moderates the Catalog before it is published on the Platform.
On its User account, the Laboratory shall provide information on and update its Workload, which determines its availability.
The Laboratory status shows as "unavailable":
The "unavailable" status enables the Work requests received by the Laboratory to be filtered. In this case, the Laboratory receives only those Work requests from Practitioners with which it has already worked (on the Platform) over the past two months, and from those Practitioners who have subscribed to a Package with it. The Laboratory receives no Work requests from a new Practitioner.
When the Laboratory status is “unavailable”, the Laboratory still has the option of accepting or refusing the Work request from a Practitioner with whom it has already worked at any time.
The Laboratory may, at the request of the Practitioner, provide details of its next availability, via the Platform.
During the creation of its Profile, the Laboratory can also choose to be available under certain conditions relating to Work requests or Practitioners. For example, the Laboratory may refuse Practitioners buying as a Purchase Team or can exclude a geographical area.
The Practitioner, once registered, can search for a Laboratory according to the filter criteria and parameters provided by the Platform.
The list of the results from the Laboratory search is established according to criteria chosen by the Practitioner, including reviews of Practitioners, geographic proximity, the type of products made and their manufacturing origin. The Laboratory understands and agrees to this.
The Practitioner is free to choose the Laboratory with which he wishes to work.
Once registered, the Practitioner can make a Work request to a Laboratory in the form of a Work Sheet.
The Work sheet must specify all the information necessary for carrying out the Work and the Practitioner’s desired delivery date.
The Laboratory is then required to deal with the Work request within the limits of its availability.
If accepted by the Laboratory, the Work request is automatically sent to the Laboratory and appears as "waiting to be processed".
As long as the Work request appears as "waiting to be processed", the Practitioner may change or cancel the Work sheet. After this period, the conditions of withdrawal and modification of the Work request will be determined exclusively between the Laboratory and the Practitioner, under the terms of their contractual relationship.
In the event of a refusal on the part of the Laboratory, it will inform the Practitioner as soon as possible. The status of the Practitioner’s Work request will then be "refused". As a result, neither the Laboratory nor the Practitioner making the request is liable for any obligation towards the other. The Practitioner can then pass his Work request, using the same Work sheet, to another Laboratory.
If the Work requested is accepted, and after it has been processed, the Practitioner will receive an e-mail notification informing him that the Laboratory is undertaking the Work, and he will be able to view the corresponding validated Laboratory sheet.
The Practioner’s Work request to the Laboratory, based on the Laboratory’s Profile, formalizes his desire to contract the Laboratory.
The validation of the Work sheet by the Laboratory constitutes its acceptance. A contract is therefore entered into between the Laboratory and the Practitioner. BRIDGE is not a party in this contract.
The Practitioner acknowledges and agrees that the contract thus entered into between the Laboratory and the Practitioner as a result of his Work request only determines the terms and conditions under which the Laboratory will perform the Work (provided by the Laboratory in its Profile) including Work deadlines, rates, transport arrangements, cancellation terms and restrictions.
It is understood that once the contract has been entered into, any cancellation or modification by the Practitioner of his Work request, will result in the re-invoicing of any costs incurred by the Laboratory for the processing of the Practitioner’s Work request.
Once notification of acceptance has been received, the Practitioner is required to send the Laboratory the Impressions needed to carry out the Work, so the Laboratory can determine them usability.
The processed Impressions Prints may be sent in a traditional format (an impression material) or an optical format (one or more “.stl” files).
Traditional dental impressions are sent between the Practitioner and the Laboratory through the Laboratory’s usual mode of transportation, with the cost being borne or not by the Practitioner, at the Laboratory’s discretion. The Practitioner will be provided with this information by the Laboratory.
If the Laboratory considers the Impressions to be unusable, it must inform the Practitioner as soon as possible so that the Practitioner can send new Prints to the Laboratory according to the conditions and terms agreed between them.
If the Laboratory considers the Impressions to be usable, it is required to amend and issue the Lab sheet as a Purchase Order.
Once the Laboratory has validated the Impressions, it will use the edit Platform to issue the Purchase order corresponding to the Work list requested by the Practitioner and containing:
The Purchase order can be viewed on the Platform and indicates the cost of the Work. The Laboratory may decide to include delivery costs in this price.
The Laboratory must apply the rates currently listed in its Catalog on the date of the Practitioner’s Work request.
Except in the case of a Package, the Laboratory can apply a higher price than that indicated in its Catalog on the day of the Work request.
For Practitioners with having subscribed to a Package, the Laboratory is required to apply the special rates indicated on the date the Practitioner subscribes to the Package.
The Work is paid for in the currency of the Laboratory. If the Practitioner wishes to work with a Laboratory that does not use the same currency, it will cover the exchange rate fees charged by its own bank.
When the Work request is sent by the Practitioner, his bank details are saved via the Platform, thanks to the secure tool Mango Pay (https://www.mangopay.com/terms/PSP/PSP_MANGOPAY_EN.pdf).
On the 25th of each month, the Practitioner is charged amounts owed for the period from the previous month, namely from the 25th of the previous month to the end of the 24th of the current month.
As a result of this charge, the Practitioner receives a receipt published by the Platform, on which the relevant Work list and/or Packages appear.
The Laboratory receives the aforementioned paid amounts on the 6th of the following month, via the secure tool Mango Pay.
However, it should be remembered that BRIDGE acts only as an intermediary through the Platform connecting Users.
As a result, the Laboratory acknowledges and agrees that it is solely responsible for the invoicing of its actions, errors, omissions, as well as those of any person under his responsibility.
The Laboratory invoiceis addressed to the Practitioner who provided the Work request and according to the information provided on his Profile.
No invoice may be addressed by the Laboratory to any natural or legal person, which has not registered on the Platform and does not adhere to these terms.
However, at the request of the Practitioner, the Laboratory may send its invoice via the Platform’s messaging system.
The Laboratories are solely responsible for the execution of Works.
If a delay occurs in the estimated times for completion or delivery, the Laboratory shall inform the Practitioner immediately, by any means, of the delay and its consequences.
Once the Work is completed, the Laboratory can print a Work Summary Coupon from the Platform, which it can attach when it sends out the finished Work.
The Practitioner is informed of the final cost of the Work for each Lab sheet after the Impressions have been received and the Purchase order issued by the Laboratory, through a receipt which can be viewed on the Platform.
If the Laboratory allows, the Practitioner may make a Fast Pass request, to obtain Work within a shorter time period than Laboratory’s usual delivery time, for an additional charge.
In this case, the Laboratory shall inform the Practitioner before the Lab sheet is validated of any additional costs for Fast Pass delivery.
The Work delivery times, following a Work request made through a Lab sheet, are those indicated by the Laboratory and depend:
These delivery times can be viewed for guidance on the Laboratory’s Profile and can be adjusted by the Laboratory.
No penalty for delay or damages may be claimed from BRIDGE if these time limits are exceeded.
BRIDGE is not responsible for production or delivery delays.
BRIDGE cannot be held liable for a production or delivery delay, or for loss or damage to an Impression or Work during handling or transport.
The Laboratory is entirely and exclusively responsible for the quality of processing and the Work carried out..
The Laboratory shall inform the Practitioner of the warranties, conditions and terms of Work.
The Laboratory undertakes to respect the conditions, terms and warranties provided to the Practitioner and to provide Work that is consistent with the Practitioner’s Work request.
Any complaint about the Work carried out by the Laboratory must be addressed directly to the Laboratory.
However, BRIDGE offers arbitration between the parties, which can be requested through the online contact form, under the heading "arbitration".
The Practitioner, if he so wishes, may subscribe to a Package with the Laboratory of his choice which offers this Service.
The Practitioner may only subscribe to one Package per Laboratory.
The Package is purchased, via the Platform, and starts on the day on which the Practitioner validates his commitment, and for the duration determined in the Laboratory Package offer.
The Practitioner, by subscribing to the Laboratory’s Package, undertakes to pay a minimum amount, determined by the Laboratory Package offer, for all the Work requests that he makes to the Laboratory as part of the Package for the duration specified by the Laboratory.
If the Practitioner’s Work requests for a month do not reach the monthly minimum amount for the Package, the Package will be deferred.
Conversely, if the amount of the Work requests for the month exceeds (after any Package deferment) the amount agreed for the Package, those Work requests falling outside the scope of the Package (non-Package) are invoiced at the discount rate (as applied in the case of a Package).
In return for its commitment, the Practitioner receives a discount of at least 15% (as determined by the Laboratory) on the Catalog price.
The duration of the remaining Package can be viewed at any time by the Laboratory and the Practitioner on the Platform.
If the Practitioner wishes to terminate his Package, he remains liable for any non-Package amounts due. The Package cancellation terms are determined by the Laboratory’s offer.
A Purchase team may be formed by a minimum of two (2) Practitioner Main accounts to enable them to meet the conditions for accessing the Package and the associated discounts applied by the Laboratory.
In order to form a Purchase team, Practitioners must:
Practitioners wishing to form a Purchase team will be required to designate a Team leader, who is in charge of planning the formation of the Team and determining the entry and exclusion conditions for members of the Team.
The Purchase team is established for a term fixed by the Laboratory’s offer.
Each Member of the Team indicates the minimum fixed amount that he intends to pay monthly for the specified period.
Each Team member receives the same discount.
The Team leader can add an additional member, at his discretion, or exclude an existing Member according to the conditions that he has specified.
The Team members are jointly responsible for the non-payment of any of the members of their Team.
Each Laboratory is free to accept or refuse to Work with Purchase teams.
As soon as a Work is received by the Practitioner, he may submit a review on the Platform.
Reviews include a score for the following criteria:
Comments may be added to reviews with the option to attach supporting evidence.
If the Practitioner chooses for the review to be “private”, reviews and comments can only be viewed by the relevant Laboratory.
Reviews and comments appear on Laboratory Profiles and may be subject to moderation by BRIDGE.
BRIDGE invites and encourages Users to share their feedback, comments and suggestions to improve the Platform and its Services.
Users can send their comments via email on the Platform, using the "Contact" form.
Users acknowledge and agree that all Feedback sent via the Platform becomes the full and exclusive property of BRIDGE which may use it freely to improve the Platform and its Services.
The User shall ensure he regularly checks the latest version of these terms.
The User understands and acknowledges that he is solely responsible for complying with laws, rules and regulations, and any tax obligations that may govern the use of the Platform.
When using the Platform, the User may not and agrees not to:
BRIDGE has the right to investigate and take legal action for any violation of the terms outlined above and to the extent permitted by law.
BRIDGE may access, retain, and disclose the information given by Users if it has a legal obligation to do so.
The User acknowledges that BRIDGE has no obligation to control access or use of the Platform, the Collective content or to review or edit any User content.
It is understood that the information provided by the User at the time of registration may be processed by BRIDGE to improve the Platform and its Services.
The User can modify its data or ask BRIDGE to make modifications for him.
BRIDGE reserves the right, at any time and without notice, but through mere information by any means, to remove any Collective content or deactivate access to it if BRIDGE, at its sole discretion, considers this content to be objectionable for any reason, contrary to these terms.
BRIDGE may, at its sole discretion and without liability towards the User, decide to limit, suspend, disable or cancel the User’s account, with or without cause, and with or without notice, at any time.
In this case, all of the following measures may be taken, with or without notice being given to the User:
Users can unsubscribe by sending an e-mail to BRIDGE.
All PD associated with the account of the departing User, with the exception of the Collective content, is retained for only one (1) month after he has unsubscribed to allow technical services to carry out the necessary measures, with the exception of Feedback.
BRIDGE strives to maintain the Platform and its content in an appropriate condition for use, up-to-date and accurate.
However, BRIDGE does not guarantee that the Platform and its content are free of errors, defects, malware or viruses.
BRIDGE cannot be held liable for any damage arising from the use of (or the inability to use) the Platform, including damage caused by malware, viruses, or any inaccuracy or omission in information on the Platform.
BRIDGE cannot be held liable for damages arising from the use of (or inability to use) electronic means of communication with the Platform, including damage as a result of a failure, delayed transmission, interception or manipulation of electronic communications by third parties or by computer programs and the transmission of viruses.
Under these terms, Users and BRIDGE undertake to respect and enforce the current regulations applicable to the processing of personal data and, in particular, (EU) Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 applicable as of May 25, 2018. Users and BRIDGE undertake to comply with current legislation, in all its developments, on the processing of personal data (PD).
Users are informed and acknowledge that all operations carried out on PD are conducted as part of the execution of these terms and in order to ensure the functioning and purpose of the Platform, namely linking between Practitioners and Laboratories.
BRIDGE, the data controller, is processes personal data for the purpose of managing its User accounts and its commercial relations, especially for order placement, monitoring, and history, to allow its Users to download and view their accounting documents and to enable them to benefit from promotions and personalized recommendations.
This processing is based on the execution of existing or future contracts on the BRIDGE Platform, the consent of its Users, and the legitimate interest of BRIDGE.
The legitimate interest of BRIDGE involves the need to implement and improve its Services and to constantly improve its benefits to its Users, including through knowledge of their business needs.
Its Users can withdraw their consent at any time. This withdrawal will not call into question the legality of the collection and retention of data prior to this withdrawal.
The data collected is required for this processing and is intended for the relevant Services of BRIDGE and its subcontractors and providers. The data is kept for the duration of the contractual relationship plus the duration of any legal requirements.
Users have a right of access, rectify or delete, limit the processing of their data, the right to object, the right to the portability of their data and the right to set guidelines concerning the fate of their data after their death.
Users can also withdraw their consent at any time and make a claim to a supervisory authority. If a User exercises his rights as listed above, BRIDGE will retain some of his personal information and his request to ensure the effective exercising of his rights.
Users can send any requests via e-mail to the following address: email@example.com or by post for the attention of the DPO, BRIDGE, 25 rue Bleue 75009 Paris, accompanied by a copy of an identity card.
Except in the case of Collective content, PD collected in this way is retained for the duration of the User’s registration and for one (1) month after he has unsubscribed, in order to allow for updates to the Platform, and is intended for BRIDGE and Users of the Platform.
As part of the use of the Platform, Practitioners may process their patients’ PD.
As medical professionals, Users of the Platform declare and acknowledge that they comply with the regulations relating to PD protection.
Given the sensitive nature of the data processed, Users undertake to inform patients that their personal data may be processed for the sole purpose of enforcing these terms.
The patient data provided by Users is retained on the Platform only for the period taken to execute a Work request, with the exception of the Collective content.
Archiving of documents containing such PD is carried out according to procedures which comply with current legislation and, in all cases, the parties allow the relevant individuals to exercise their rights if they ask to do so (access, copy, information, erasure or rectification).
With the exception of Feedback, any User who publishes content protected by an intellectual property right on the Platform retains full ownership of everything he has published.
All intellectual property rights, especially copyright, relating to the structure of the Platform as well as texts, images, videos, online tutorials, photographs, sound and any other element of the website remains the exclusive property of BRIDGE.
Any use, whether commercial or not, including any download, copy, reproduction, distribution, transmission, dissemination, adaptation, translation or full or partial representation of the Platform by any means and current or future process or on any current or future medium without prior BRIDGE written agreement, is prohibited and may result in legal proceedings.
Any use authorized in advance and in writing of items which appear on the website and are owned by BRIDGE or a User must be carried out without distortion, modification or alteration.
Any dispute relating to their interpretation and/or their execution as well as relations between BRIDGE and a User after an amicable attempt at reconciliation falls under the jurisdiction of the courts of Paris, France.